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Three ways Quality Managers and Product Developers can use text analysis to save time, drive sales and grow Own Brands using customer feedback

Two birds with one stone?
07 April, 2020

Is your approach to own brand merchandise complaints management actually hurting product quality and consistency?

In the hundreds and thousands of pieces of customer feedback that flow through the doors of every retailer, how do you identify and prioritise which issues to tackle first?
30 March, 2020

The Four Barriers to sharing customer feedback with own brand suppliers at scale

The Big Challenge presented by Big Data The growth of Big Data presents a big challenge for Quality Managers, Product Developers and Technical Managers at traditional retailers.
24 March, 2020

Do you really know your customer? Why you must master the art (and science) of omni-channel customer feedback management

Can you describe your typical customer? 
18 March, 2020

Making the Most of Customer Feedback

The challenges of collecting customer feedback Over the last decade or so, there has been a significant, overwhelming increase in customer feedback data available to retailers. 
11 February, 2020

The real value of own brand/retail customer feedback

Retailers today have many incoming streams of customer feedback. There’s the face to face route of in-store complaints and returns, call centre conversations, email, online chat and of course, social media.
14 January, 2020
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