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Increased online sales means retailers need to give more weight to reviews

Conservative industry estimates put the Cost of Poor Quality total at higher than 10% of sales through its impact on gross margin. And one place this is most transparent to customers is through online reviews. 
19 May, 2020

Post Covid-19: New ways of working for own brand teams?

The ‘high street’ will not be the same after COVID-19; I think something most pundits would agree on. Store formats are likely to change. The use of online shopping will increase. 
12 May, 2020

The not-so-new normal: Why remote retailer and supplier performance management is so hard

The not-so-new normal As part of adapting to the COVID-19 situation, many of us have begun working remotely to protect the key workers within our organisations to limit the spread. 
30 April, 2020

The Art of Conversation: Opening a true dialogue with your suppliers to build partnerships at scale

Retail leaders are increasingly recognising the value of open and honest dialogue with their suppliers at a scale beyond what is possible through the traditional buyer to account manager relationship.
15 April, 2020

How to Segment COVID-19 Supplier Communications Activity

Relevance is key Ensuring relevance is critical in any form of engagement, no less supplier engagement. Failure to maximise relevance will quickly result in the loss of an audience’s attention and the ultimate failure of you getting your message...
08 April, 2020

Three ways Quality Managers and Product Developers can use text analysis to save time, drive sales and grow Own Brands using customer feedback

Two birds with one stone?
07 April, 2020

COVID-19 – What’s next for Private Brands?

The New Normal Nobody knows the long-term impact Covid-19 will have, but there is general consensus that when things return to ‘normal’, there will almost certainly be a new ‘norm’ in many different ways. There seems little doubt work habits and...
01 April, 2020

Is your approach to own brand merchandise complaints management actually hurting product quality and consistency?

In the hundreds and thousands of pieces of customer feedback that flow through the doors of every retailer, how do you identify and prioritise which issues to tackle first?
30 March, 2020

The COVID-19 Supplier Engagement Planning Checklist

With the evolving COVID-19 situation, many office workers are being encouraged to work from home. This is particularly important in retail where we need to protect the people involved in key parts of the value chain like logistics and operations to...
26 March, 2020

The Four Barriers to sharing customer feedback with own brand suppliers at scale

The Big Challenge presented by Big Data The growth of Big Data presents a big challenge for Quality Managers, Product Developers and Technical Managers at traditional retailers.
24 March, 2020
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