A change in private label strategy for a major North American retailer demanded new systems and new processes. With a renewed commitment to private label products, the retailer needed to ensure the right systems were in place for policy, compliance and quality management. Solutions for Retail Brands (S4RB) was selected to provide a new supplier web portal using Affinity™. A rapid deployment was essential and from inception to go-live, the new system was deployed in just seven weeks. This supported the new specification, compliance and quality requirements.
The business requirement was for a root-and-branch update to the quality systems in place and a completely new system for product management. The retailer appreciated the necessity for successful supplier engagement as part of this change program - for example, the need to communicate well and support suppliers through the transition. It was also essential to ensure that neither product quality or compliance would be compromised during the transition, and that existing operations, such as supplier assessments and product quality tests, continued.
The solution was the Affinity web portal from S4RB, with single-sign-on (SSO) capability to integrate with the other private label systems being implemented, such as for specification management. Proven and scalable, the benefits of Affinity included its flexible configuration, meaning S4RB were able to deliver a retailer-branded solution, configured to the retailer’s requirements within only seven weeks. The solution included a supplier self-help knowledgebase and visual management KPI dashboards for supplier engagement, supplier communications and supplier performance. Test management completed the platform for benchmark and quality tests as part of the overall private label quality management system.
Such rapid implementation accelerated system deployment by an estimated four months, with an estimated $100k reduction in resource costs due to improved efficiency and supplier self-help. Additionally, it meant quality management was not compromised and product panels continued without interruption. S4RB’s approach, dubbed ‘The S4RB Experience’ by the client, ensured that the retailer’s quality program was not impacted.
Without supplier communications and successful engagement, the change in private label systems would have been delayed. Whereas, the supplier web portal and supplier communications ensured suppliers and retail associates had the knowledge and understanding to support a successful private label strategy, without risk to product or brand.
- Saving 4 months
- Saving est. $100k in resource
- Deployed ‘live’ in only 7 weeks
- Supplier self-help knowledge base
- KPI performance dashboard
- Test management