Case studies

Supplier engagement helps global pharmacy and cosmetics retailer to achieve REACH compliance

Background REACH came into force on 1 June 2007, with a phased implementation over the following decade. 1st June 2018 saw the final deadline for REACH registration – by this date, all chemicals manufactured or imported into the EU over 1 tonne must...
09 April, 2019

Woolworths and S4RB collaborate on supplier engagement for Country of Origin initiative

    Background The Australian Government introduced a new country of origin food labelling system in July 2016 which now falls under the Information Standard under Australian Consumer Law. Under this Information Standard, businesses had two years to...
02 April, 2019

Retailer implements supplier assessment tool to manage risk and develop suppliers

  Background This leading UK retailer takes great pride in its diverse supplier base which includes 650 small, local, regional and artisan suppliers. To continue working with these smaller suppliers, the retailer needed to minimise the risks...
29 March, 2019

Waitrose and partners supports compliance for local and regional

Using the S4RB’s ENGAGE software and supporting engagement services, Waitrose were able to communicate the complex details of the Food Information Regulations (FIR) to its supplier base and provide a dedicated website that guided them through the...
28 March, 2019

Co-op engage suppliers to ensure RSPO compliance

Co-op is committed to working with its suppliers to use sustainably sourced palm oil and derivatives within their own brand product ranges.
27 March, 2019

Affinity™ helps launch private label products 10% quicker

Minimising time to market is essential. A key part of accelerating new product development is on-boarding suppliers effectively and efficiently - making sure that they are trained on the use of your systems and fully understand your processes,...
26 March, 2019

Supplier self-help web portal saves retailer £180k per year

A major UK grocery retailer implemented a supplier portal from Solutions for Retail Brands (S4RB) to improve the efficiency and accuracy of their interactions with 600+ private label food suppliers. Maintaining effective working relationships with...
19 March, 2019

Supplier engagement led to 97% response rate in 4 hours

Front page news of a food contamination scandal broke in the UK press implicating a number of national retail brands and supermarket private label products. This leading national supermarket wanted to understand their supply chain’s exposure quickly...
15 March, 2019

Supplier Engagement helps Waitrose market local and regional

Waitrose believes in championing British produce, treading lightly on the environment, supporting responsible sourcing and treating people fairly. Building long-term relationships with farmers and suppliers helps Waitrose customers get the best...
14 March, 2019

Crowdsourcing reduces product complaints by 17%

With over 7,500 private label products, a major multi-national retailer recognised that it was impractical to review every single piece of customer feedback for their entire product range. Inevitably, technical managers and product managers could...
12 March, 2019
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