Is your approach to own brand merchandise complaints management actually hurting product quality and consistency?
In the hundreds and thousands of pieces of customer feedback that flow through the doors of every retailer, how do you identify and prioritise which issues to tackle first?
30 March, 2020
The Big Challenge presented by Big Data The growth of Big Data presents a big challenge for Quality Managers, Product Developers and Technical Managers at traditional retailers.
24 March, 2020
Do you really know your customer? Why you must master the art (and science) of omni-channel customer feedback management
Can you describe your typical customer? Chances are, given any particular retailer most people would be able to put together a reasonable persona of a typical customer. But are all customers typical? In fact, are any customers “typical” or is a...
18 March, 2020
The passage of time is a fact of life that we can neither control nor even influence. No matter how hard we try, minutes, days, weeks and months pass by with remarkable regularity and uniformity.
31 October, 2018
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