The challenges of collecting customer feedback Over the last decade or so, there has been a significant, overwhelming increase in customer feedback data available to retailers. The latest mind-bending Big Data stats say that, in 2020, there will be...
11 February, 2020
Retailers today have many incoming streams of customer feedback. There’s the face to face route of in-store complaints and returns, call centre conversations, email, online chat and of course, social media.
14 January, 2020
David Fikes, US-based Food Marketing Institute Communications VP, opened the FMI Private Brand summit with a bold declaration:
02 October, 2019
Private label products are set to increase their share of dollar spend from 15% to 25%. The higher margins afforded by private label products are like a desert oasis to those trudging across the unforgiving retail market. Budget retailers circle...
14 November, 2018
David Taylor explains the importance of supplier due diligence and shares his top tips on how retailers can better manage this to avoid risk.
17 October, 2018
We're quickly entering the fourth industrial revolution.
20 September, 2018
I used to sell anti-radiation mobile phone batteries.
12 September, 2018
Sainsbury's testing the waters off the South coast
18 July, 2018
My first day at S4RB was a blur.
06 June, 2018
Ever since Ford re-positioned themselves as a technology company as opposed to a car manufacturer, I've been acutely aware of others following similar paths.
30 May, 2018
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