Blog

Jan Fura

Recent Posts

How U.S. grocers can engage existing customers in feedback about private brands

I recently took part in a podcast with the Editor-in-Chief Lawrence Aylward of Storebrands.com where we spoke in some detail about how grocers need a well-developed channel for gaining consumer feedback, so products not only deliver what they are...
08 November, 2017

Blog Series: Call Centre Research #3 Engagement Centres

As I discussed in my previous blogs on this subject, at Solutions for Retail Brands (S4RB) we commissioned a study of top US and UK retailers to assess their Unified Brand Experience (UBX) performance; focusing on their private brand customer care...
20 September, 2017

the accepted norm: missing the 'essential magic'

In late 2016, Solutions for Retail Brands (S4RB) commissioned a study of top US and UK retailers to assess their Unified Brand Experience (UBX) performance; focusing on their private brand (PB) customer care and website reviews of their products. We...
16 August, 2017

Blog series: Call centre research #1 The happy ostriches

Solutions for Retail Brands (S4RB) commissioned a study to help better understand the top US and UK retailers Unified Brand Experience (UBX) performance in 2016; focusing on their private brands customer care services and website reviews.
05 July, 2017

10 years in private brand retail

Since S4RB was founded 10 years ago, the retail landscape in our homeland of the UK has seen seismic shifts on several fronts. We have had the challenge and privilege of helping well-known private brand retailers, as well as some less well-known...
05 April, 2017

A review of 10 years in private brand retail

It is now 10 years since S4RB was founded, and during this time, the grocery sector has continued to evolve at an ever-increasing rate. In this competitive marketplace, retailers and manufacturers have been striving towards excellence, creating...
22 November, 2016

The Supplier Engagement Toolkit: Transparency

The Supplier Engagement Toolkit introduces key concepts and techniques that can help your organization to build Supplier Engagement.
22 July, 2015

Supply Chain Data Collection Campaigns: 5 Ways to Increase Efficiency, Effectiveness and Speed – Part Five

Over the past month, I've been sharing some simple rules to follow when running a supply chain data collection campaign:
29 January, 2015

Supply Chain Data Collection Campaigns: 5 Ways to Increase Efficiency, Effectiveness and Speed – Part Four

As I mentioned earlier in this series, without the right motivation to complete a task we all tend to put it off in favour of something more pressing. When it comes to data collection campaigns, requests for information quite often take significant...
23 January, 2015

Supply Chain Data Collection Campaigns: 5 Ways to Increase Efficiency, Effectiveness and Speed – Part Three

It’s now week 3 of my series of posts about increasing the efficiency, effectiveness and speed of your supply chain data collection campaigns. So far, we’ve looked at the need to contact the right person, to communicate why you’re asking them for...
15 January, 2015
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